ITSM is the primary family of Applications in ServiceNow, geared towards management of IT Services. It’s the original area of functionality, where ServiceNow as a system started and still is more than half of the overall new ServiceNow implementation scopes.
When companies start their ServiceNow implementation & usage journey, most likely they will start with ITSM and some parts of ITOM (IT Operation Management) functionalities.
ITSM includes and covers aspects of:
- ITSM foundational data, including links to CMDB and CSDM
- Service Portfolio Management
- Service Catalog and Request management
- Knowledge Management and it’s usage in the Employee Portal
- Incident, Problem, Change & Release management.
ServiceNow ITSM can also be integrated with other ServiceNow modules as well as external systems.
The functionality of the product is quite powerful, but, like with anything in ServiceNow, it can be further customized and automated.
Marius Jan of FocusNow has just completed the ServiceNow ITSM IT Service Management course package and is ready to help you in your ServiceNow journey. 🚀
Should you need any help with ServiceNow, let us know!