We are happy to share that the first edition of the ServiceNow Strategic Portfolio Management (SPM) Academy, organized by FocusNow, has been successfully completed.
The Academy began on January 15 and ran for six sessions over several weeks, combining in-person and online meetings. The goal of the program was to provide participants with a practical, experience-driven understanding of ServiceNow SPM, focusing on how the platform is implemented in real organizational environments.
Learning through real implementation experience
The Academy was led by two tutors from FocusNow, who shared insights based on their hands-on experience delivering ServiceNow SPM projects. Each session lasted two hours and combined several learning formats designed to connect theory with practice.
Participants were asked to review selected ServiceNow learning materials before each session so that meeting time could focus on discussion, demonstrations, and practical application.
During the sessions, participants explored topics such as:
- Introduction to ServiceNow SPM
- Demand Management
- Project and Portfolio Management
- Portfolio Planning
- Financial Management
- Reporting, analytics and AI in SPM
The sessions included:
- demonstrations of key ServiceNow SPM functionality
- real client implementation examples
- technical exercises and platform exploration
- discussions of common project challenges
- open Q&A with the tutors
The aim was not only to introduce the features of ServiceNow SPM but also to show how these capabilities are applied in real projects and how organizations adapt them to their needs.
Valuable insights from participants
One of the most rewarding aspects of the Academy was the active participation and engagement of the group. Discussions were lively, questions were thoughtful, and participants brought valuable perspectives from their own professional backgrounds.
We were especially pleased to receive very positive feedback after the program — 100% of participants said they would definitely recommend the Academy to a colleague or friend.
When asked about the most valuable aspect of the Academy, participants highlighted:
- practical application examples
- expert guidance, real-life scenarios, and open Q&A
- demos and examples from real implementations
- the opportunity to gain a structured understanding of the ServiceNow SPM module
- hands-on exercises connecting concepts like demand management, portfolio management, and resource planning to real business outcomes
- the chance to explore ServiceNow for the first time
These insights confirm that combining practical project experience with interactive learning creates the most value for participants.
A great group and a great atmosphere
The first SPM Academy cohort consisted of a highly engaged, energetic, and curious group of participants. Their questions, discussions, and openness to share experiences made each session dynamic and valuable for everyone involved.
The Academy concluded with an in-person final session, followed by a relaxed afterparty, where participants and tutors had the opportunity to continue conversations, exchange experiences, and celebrate the completion of the program.
We look forward to continuing this initiative and supporting more professionals in building real-world expertise in ServiceNow SPM implementations.
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If you are interested in participating in future editions of the ServiceNow Strategic Portfolio Management Academy, we would be happy to hear from you. Please feel free to contact us to express your interest or to learn more about upcoming Academy sessions.