itom – Focus Now on Service Management

Partnership

Power of an on-site teamwork

August 8, 2025September 30, 2025mj

Teamwork 👫🤝👍 Can you do a multi-country ServiceNow implementation fully remotely? Without seeing a customer or even team members at all? The answer is YES, we have done it multiple…Continue readingPower of an on-site teamwork

Customers

GO-Live! IT Service Management for a multinational with Service Centers in Europe and Asia

November 5, 2024December 30, 2024mj

It’s a GO-Live day! 🚀 A multinational, with Service Centers in several countries throughout Europe and Asia, is starting IT Service Management in ServiceNow ITSM. In the end-to-end implementation our…Continue readingGO-Live! IT Service Management for a multinational with Service Centers in Europe and Asia

Customers

GO-Live! IT Configuration Management for physical & cloud-based data centers

October 28, 2024December 30, 2024mj

It’s a GO-Live day! 🚀 A multinational, operating in 20+ countries, with physical data centers as well as cloud-based resources, is starting to use ServiceNow CMDB, Discovery & ITOM visibility…Continue readingGO-Live! IT Configuration Management for physical & cloud-based data centers

Education

ServiceNow Discovery

March 30, 2024mj

ServiceNow Discovery is the primary package used to auto-discover IT Assets (servers, network equipment, applications) and map them into CMDB (Configuration Management Database). CMDB is an integral part of any…Continue readingServiceNow Discovery

Education

ServiceNow ITSM IT Service Management

April 3, 2023October 27, 2023mj

ITSM is the primary family of Applications in ServiceNow, geared towards management of IT Services. It’s the original area of functionality, where ServiceNow as a system started and still is…Continue readingServiceNow ITSM IT Service Management

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