ServiceNow FSM is for managing all aspects of Field Services, where Field Agents need to go to customer/remote locations to perform their work, for e.g. inspection and repair of wind turbines/solar panels, your home internet/wifi, or medical equipment in hospitals.
FSM covers aspects like:
– Work order Initiation, Qualification, Dispatch, Delivery, Time Reporting;
– Field Agents, performing work remotely, can use Web as well as Mobile UI.
FSM integrates well with other Applications of ServiceNow:
– CSM Customer Service Management
– PPM Project Portfolio Management
– ITSM IT Service Management for Incident and Change mgmt integrations.
Marius Jan of FocusNow has just completed the ServiceNow FSM Field Service Management course package and is ready to help you in your ServiceNow journey. 🚀
Should you need any help with ServiceNow, let us know!