It’s a GO-Live day! 🚀
A multinational, operating in 20+ countries, with physical data centers as well as cloud-based resources, is starting to use ServiceNow CMDB, Discovery & ITOM visibility for their IT Service Management.
In the end-to-end implementation our scope included:
👉 Designing the process for Configuration Management.
👉 Setting up CMDB class identification and reconciliation rules.
👉 Configuring multiple MID servers for efficient execution of ITOM Visibility.
👉 Implementing ServiceNow Discovery to identify servers, related components, network devices, printers, UPS units, and VMware virtual infrastructure.
👉 Deploying the Service Graph Connector for data sources, such as Tanium and SolarWinds, to collect enterprise infrastructure components as secondary sources.
👉 Developing a custom integration with Intune using the Microsoft Graph API to import end-user devices, including computers and mobile devices.
👉 Automating data population on configuration items, such as device location, support groups, and change groups, to enhance the efficiency of the change management process.
👉 Establishing a Configuration Management governance process to maintain CMDB health throughout the CI lifecycle.
Need any help with ServiceNow? Let us know! 🤝