It’s a GO-Live day! 🚀
A multinational, with Service Centers in several countries throughout Europe and Asia, is starting IT Service Management in ServiceNow ITSM.
In the end-to-end implementation our scope included these modules and key features:
👉 IT Incident Management – swiftly resolve and track incidents, ensuring minimal downtime and a seamless user experience.
👉 IT Change Management – coordinate and manage change requests to ensure efficient processes with minimal risk.
👉 IT Request Management – simplify the request fulfillment process, allowing users to request and track their needs easily.
👉 IT Service Catalog and Self-Service Portal – access a catalog of services, submit requests, and track their status through a convenient, user-friendly self-service portal.
👉 Knowledge Management – Centralized knowledge base for quick access to solutions, best practices, and guidelines.
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