GO-Live! IT Service Management for a multinational with Service Centers in Europe and Asia

It’s a GO-Live day! 🚀

A multinational, with Service Centers in several countries throughout Europe and Asia, is starting IT Service Management in ServiceNow ITSM.

In the end-to-end implementation our scope included these modules and key features:

👉 IT ⁠Incident Management – swiftly resolve and track incidents, ensuring minimal downtime and a seamless user experience.
👉 ⁠IT Change Management – coordinate and manage change requests to ensure efficient processes with minimal risk.
👉 ⁠IT Request Management – simplify the request fulfillment process, allowing users to request and track their needs easily.
👉 ⁠IT Service Catalog and Self-Service Portal – access a catalog of services, submit requests, and track their status through a convenient, user-friendly self-service portal.
👉 ⁠Knowledge Management – Centralized knowledge base for quick access to solutions, best practices, and guidelines.

Need any help with ServiceNow? Let us know! 🤝