Our team travelled to London on July 8, 2026 for The IT Operating Model Reset, a ServiceNow event bringing together senior technology and transformation leaders to explore the foundations for AI-readiness, platform consolidation, and Autonomous IT.
One question, three lenses
The backbone of Autonomous IT – strategy to execution to run & operate – rests on three disciplines, run together on one platform:
- Strategic Portfolio Management (SPM)
- Enterprise Architecture (EA)
- IT Asset Management, underpinned by CMDB
Run in isolation, these produce conflicting answers about whether your technology estate is delivering the right outcomes, at the right cost, on the right foundations. Unified, they become the basis for AI-readiness at scale.
Highlights from the day
- Keynote on unifying SPM, EA, and ITAM to rationalize application estates and redirect spend toward growth
- Customer session with Elaine Papworth, Director of Portfolio Excellence at AstraZeneca, on her organization’s IT Operating Model journey
- Roundtable on cutting, consolidating, and accelerating AI across the technology estate
Why it matters for our clients
It’s exactly the thinking we bring to our own work: connecting strategy to architecture to assets, so ServiceNow becomes one source of truth instead of three disconnected systems.
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