Our clients are increasingly interested in leveraging ServiceNow’s AI capabilities to drive efficiency and insight across their organizations.
Now Assist is ServiceNow’s AI assistant, with capabilities that expand with every quarterly release.
It excels at summarizing content, tracking workflows, and generating work items. Now Assist is being embedded across the ServiceNow platform and its solutions, with its skills continuously evolving.
Strategic Portfolio Management (SPM)
Within Strategic Portfolio Management, Now Assist delivers value across several key use cases:
- Summarizing single or multiple feedback records — enabling Product Managers to quickly analyze large volumes of feedback without manually reviewing each record.
- Breaking down epics into stories in Enterprise Agile Planning — supporting Product Managers, Project Managers, and Analysts in jump-starting story development from high-level epic descriptions.
- Scheduling project summary emails in Project Workspace — allowing Project Managers to quickly identify critical-path tasks that have slipped or closed as incomplete, helping them prioritize and track the most impactful changes.
- Summarizing documents in Strategic Planning — providing Portfolio Managers with fast, actionable overviews of relevant project documentation.
- Accelerating understanding of documents and excerpts through generated summaries in Project Workspace — enabling Project Managers and teams to quickly grasp key details without deep manual review.
IT Service Management (ITSM)
In IT Service Management, Now Assist supports a broad range of scenarios, including:
- Chat and sidebar discussion summarization
- Incident summarization and contextual assistance
- Change request summarization and change risk explanations
- Resolution notes generation
- Knowledge article generation
- Chat reply recommendations
These capabilities support agents, resolvers, managers, and other ITSM stakeholders in working more efficiently and effectively.
Are you already using AI in your day-to-day corporate work?
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We are helping our customers in their ServiceNow journeys – be it for IT or Business needs. Should you need any help or advice with ServiceNow, let us know! 🤝🚀